1. Information We Collect
We collect information you provide directly to us, such as your name, business name, phone number, email address, city, country, estimated order quantity, and any message you send through our quote or contact forms. We also collect technical information automatically, including IP address, browser type, device, pages viewed, referring source, and interaction events, to improve our website and marketing.
2. How We Use Your Information
We use your information to respond to quote and partnership requests, send catalogs and product samples, process orders, provide customer support, send relevant business communications, run analytics, prevent fraud, and comply with legal obligations.
3. Cookies & Tracking
We use cookies, pixels, and similar technologies (including Google Analytics, Google Ads, and Meta Pixel) to measure traffic, optimize advertising, and improve user experience. You can disable cookies in your browser settings, but some site features may not work properly.
4. Sharing Your Information
We do not sell your personal data. We may share information with trusted service providers (hosting, email, analytics, logistics, payment processors) who help us operate our business, and with authorities when required by law.
5. Data Retention
We retain personal data only as long as needed to fulfill the purposes described in this policy or as required by law, accounting, or regulatory requirements.
6. Data Security
We apply appropriate technical and organizational safeguards to protect your information, including encrypted connections (HTTPS), access controls, and secure cloud infrastructure. No system is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Subject to applicable law, you have the right to access, correct, update, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at info@edcchocolate.com.
8. International Transfers
EDC operates from the Kingdom of Saudi Arabia and serves clients globally. Your data may be processed outside your country of residence. We take steps to ensure appropriate protection wherever your data is processed.
9. Children's Privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 16.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised “Last updated” date and will be effective as soon as it is accessible.
11. Contact Us
For questions about this Privacy Policy or our data practices, contact us at info@edcchocolate.com or via WhatsApp through our Contact page.
Extreme Delight Chocolate Factory (مصنع قمة السعادة)
- Phone
- +966 56 798 3534
- +966 56 798 3534
- Location
- Riyadh, Saudi Arabia